FlowHRMS Terms of Service

1. The service

FlowHRMS is an online system for attendance (including location at check-in and check-out, and at field-visit taps where a company uses field visits), leave, tasks and proof of work, payroll inputs and payslips, and related HR records. Features available to your company are those switched on for its account.

2. Free trial

A new company receives a free trial, normally 30 days. We may change the features included in a trial. When the trial ends, access pauses until the company moves to a paid plan; the company's data is kept and becomes available again when access resumes. We may extend or end a trial at our discretion.

3. Accounts and security

You are responsible for the accounts your company creates, for keeping passwords confidential, and for what is done through them. Tell us promptly at help@flowacord.com if you believe an account has been misused.

4. Your company's responsibilities

• use FlowHRMS lawfully and only for managing your own workforce;
• give employees notice of how their data is processed and have a lawful basis for it (FlowHRMS shows each employee a notice when they activate their account);
• not add anyone under 18 without verifiable consent of a parent or lawful guardian;
• check payroll, tax and statutory figures with your accountant — FlowHRMS prepares inputs and does not certify statutory compliance;
• not attempt to break, overload, or gain unauthorised access to the service.

5. Personal data

For employees' personal data your company is the Data Fiduciary and Flowacord is its Data Processor: we process that data only to provide the service, on your company's instructions, keep it secure, use sub-processors (hosting, database, email) under contract, help your company respond to employees' requests, and tell your company without undue delay if we become aware of a personal data breach affecting it. Your company's instructions include giving support: named Flowacord staff may access your company's data, and change it where needed, to support you, fix problems, and maintain and improve FlowHRMS. Each access is recorded, and changes appear in your company's activity log as "Flowacord support". For your own account data Flowacord is the Data Fiduciary, as described in the Privacy Policy.

6. Fees

After the trial, fees are as agreed in your plan and exclude GST. Unpaid fees may lead to access being paused.

7. Suspension and closing an account

We may pause access for non-payment, misuse, or to protect the service or others. You may close your company's account at any time. On closure you may export your data for 30 days; after that we delete it, except what the law requires us to keep.

8. Availability and support

We work to keep the service available but do not promise uninterrupted operation. Support is available at help@flowacord.com.

9. Intellectual property

Flowacord owns FlowHRMS and its software. Your company owns the data it enters.

10. Liability

The service is provided as is. To the extent the law allows, Flowacord is not liable for indirect or consequential loss, and its total liability is limited to the fees your company paid in the 12 months before the claim.

11. Changes and governing law

We may update these terms; a new version is shown before it applies and must be accepted to continue. These terms are governed by the laws of India, and courts in India have jurisdiction.

Questions, grievances and complaints

Contact our Grievance Officer, Flowacord: help@flowacord.com, +91 89088 88880. Signed-in users can also raise a request from Account → Privacy & consent.

If you are not satisfied with our response, you may complain to the Data Protection Board of India through the online process it provides. Current details are published by the Ministry of Electronics and Information Technology at https://www.meity.gov.in.