FlowHRMS by Flowacord
Delete your FlowHRMS account
You can ask Flowacord to delete your FlowHRMS account and the data linked to it. This covers the FlowHRMS Android app and the website — it is the same account. You do not need the app installed to ask.
Last updated 6 November 2026
Request deletion
Sign in on the website with the same email and password you use in the app, or email us. Both reach the Flowacord team, and every request is answered within 90 days.
The email button opens your mail app with a ready-made message to help@flowacord.com.
1. Who can ask
Anyone with a FlowHRMS account can ask for it to be deleted:
- Employees, whose account was created by their company.
- Company owners and admins, including people who registered a company in the app or on the website.
You can ask only for your own account. If you are the only owner of a company, we will ask you first whether someone else should become the owner or the company account should be closed.
2. Option 1: in the app or on the website
In the FlowHRMS app: open Menu → Delete Account (also under Account and Help), then tap Request account deletion and confirm. The same screen shows your request’s progress and our answer.
On the website:
- Go to hrms.flowacord.com/sign-in and sign in with the email and password you use in the app.
- Open Account → Privacy & consent.
- Under Ask about your data, choose Delete my account and tap Send request. Details are optional.
Withdraw my consent on the same page also asks us to close your account and erase your data, and signs you out straight away.
3. Option 2: by email
If you cannot sign in, email help@flowacord.com with the subject “Account deletion request”. Include:
- your name;
- the email address on your FlowHRMS account — ideally send from that address;
- the name of your company.
Never send your password
We will never ask for it. Do not send ID numbers, bank details or documents either — we do not need them to find your account.
4. How we check it is you
- A request made in the app, or after signing in on the website, is already linked to your account.
- For an email request, we write to the email address on the account and act once it is confirmed from there.
- If you are an employee, we tell your company, because it is responsible for your work records.
5. How the deletion is done
Sending a request does not delete anything straight away: our team checks it first. Then the deletion happens in two steps.
- We close your account. From that moment nobody can sign in to it again, on the app or the website. It is unlinked from your company, route tracking stops, and your phone gets no more notifications. We confirm this to you by email, and it is shown as the answer to your request.
- The rest is erased automatically. What is linked to the account is kept, unlinked, for up to three months — so a mistaken or disputed request can be looked into — and then erased or anonymised, always within 90 days of closing, as the table below sets out.
6. What is deleted and what is kept
| Data | What happens | Why |
|---|---|---|
| Your sign-in account and access | Blocked for good when your account is closed; deleted within 90 days | — |
| Notifications to your phone | Stop when your account is closed; the phone's notification token is deleted then | — |
| Your profile — name, email, mobile number, photo, blood group | Erased within 90 days of closing; your past actions then show as “Deleted user” | — |
| Your route tracking — route points and day summaries | Deleted within 90 days of closing | — |
| An employee's work records — attendance, leave, tasks, payslips, pay, documents and field visits | Kept by your employer, under “Deleted user”, for as long as the law requires | Employers must keep wage and attendance records by law |
| A company account (owner's request) | Closed. The company can export its data for 30 days; then it is deleted | So the company keeps what it needs |
| Tax invoices and payment records for a plan | Kept | Tax law requires them |
| Record of your consent and of this request | Kept, including the email address they were made from | To show what was agreed and that we acted on your request |
| Security logs | Kept for at least one year | Security and fraud prevention |
| Encrypted backups | Copies taken before the deletion remain until those backups are deleted; they are not restored into use | Backups protect everyone's data against loss |
Everything in the table that is erased is erased within 90 days of your account being closed. See Retention, deletion and backups in the Privacy Policy.
7. How long it takes
We answer every request within 90 days of receiving it, and tell you what was deleted and anything that had to be kept, with the reason. Once your account is closed, the rest is erased within 90 days.
8. Following your request
- On the website, it appears under Your requests on the Privacy & consent page — Received, In progress, Answered or Declined.
- Email requests are answered by email.
9. What does not delete an account
- Uninstalling the app or signing out — your account stays.
- Your company marking you as having left — your access ends, but your account and records stay until deletion is requested and completed.
10. If your request is delayed
Write to the Grievance Officer, Flowacord at help@flowacord.com or call +91 89088 88880. If you are not satisfied with our answer, you may complain to the Data Protection Board of India; details are published at meity.gov.in (opens in a new tab).